Payment Policy

For All Customers

We currently accept payment by bank transfer only. Bank details will be provided on your invoice. All prices are listed in GBP (£) and include VAT where applicable.

Full payment is required in advance, unless otherwise agreed in writing. Orders will be processed once payment has been received and cleared.

B2B Clients (Legal Terms)

Approved veterinary practices and distributors may request invoicing with 14- or 30-day payment terms, subject to credit checks and written approval. The due date will be clearly stated on your invoice.

Late payments may incur statutory interest of 8% above the Bank of England base rate and a fixed fee under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to withhold future deliveries until outstanding balances are cleared.

Delivery Policy

For All Customers

We deliver across the UK and internationally via trusted courier services. Delivery options and costs will be shown at checkout or provided via quotation. Estimated dispatch time is 1–3 working days unless otherwise stated.

Standard delivery timelines:

  • UK Standard: 2–5 working days
  • UK Express: 1–2 working days

If we are unable to dispatch within 30 days, you have the right to cancel your order and receive a full refund. Risk transfers to the customer upon successful delivery to the address provided.

B2B Clients (Legal Terms)

Delivery timelines are indicative and not guaranteed unless expressly agreed in writing. We are not liable for business losses or indirect damages resulting from delivery delays.

Risk transfers upon delivery or collection, whichever occurs first. Title to goods remains with Veteq.Group until full payment has been received.

Please inspect goods upon receipt. Any visible damage or shortages must be reported within 2 working days.

Delivery of MRI Scanners and Large Equipment

Delivery and installation of large items such as MRI scanners will be arranged separately. We will provide estimated timelines upon order confirmation. Time shall not be of the essence unless stated in writing.

Standard delivery includes kerbside drop-off unless otherwise arranged. Installation or specialist handling must be organised in advance and may incur additional costs.

Upon delivery, the recipient must inspect the equipment and sign the delivery note. Any visible issues must be reported within 2 working days.