Returns & Exchanges
For Consumers
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your items. You then have another 14 days to return the items.
To cancel, please contact us at info@veteq.group.
Returned items must be unused, in their original packaging, and sent at your expense unless they were faulty or supplied in error. We recommend using a tracked service for your protection.
Once we receive the returned items (or proof of return), refunds will be processed within 14 days.
Returns are not accepted for the following:
- Used or unsealed sterile items
- Custom-made or personalised equipment
- Downloaded software or digital products
We will refund the product price and the standard delivery cost (if paid), but not any additional express or priority shipping fees.
B2B Clients (Legal Terms)
Unless otherwise agreed in writing, all B2B sales are considered final.
We may, at our discretion, accept returns of unopened and unused items within 7 days of delivery subject to the following conditions:
- A 20% restocking fee will apply
- Return shipping must be arranged and paid for by the buyer
Faulty goods must be reported within 5 working days of delivery. If confirmed, we will offer repair, replacement, or refund at our discretion. We accept no liability for lost revenue, business interruption, or consequential loss.
Returns of MRI Scanners and Custom Equipment
Due to the bespoke nature of MRI scanners and large equipment, no cancellations or returns will be accepted once the order is confirmed, unless due to manufacturing defects or non-conformance.
Any faults or discrepancies must be reported within 5 working days of delivery. We will then organise an inspection and proceed with repair, replacement, or refund as deemed appropriate.
Please note: if the equipment has been installed or commissioned, any unauthorised repair, modification, or misuse will void warranty and the right to return.